GENERAL FAULT MAINTENANCE AND REMOTE FAULT DIAGNOSIS

After receiving service requests from users, conduct fault diagnosis and problem analysis to assist customers in resolving issues. When communication services cannot solve problems, or when providing communication technology support, remote support services can be implemented as needed and with the user's consent. During remote technical support, diagnose faulty equipment remotely through the network and propose solutions to the problem. Implementing remote fault diagnosis can greatly shorten the repair time of faulty equipment.

URGENT ON-SITE REPAIR OF EMERGENCY OR SPECIAL FAULTS

The after-sales service center is equipped with communication equipment, laptops, and necessary tools and fixtures. Technical support engineers can arrive on-site in a relatively short period of time to serve users. At the same time, the service center has a spare parts warehouse that can provide spare parts services at any time according to user needs or equipment maintenance needs. In emergency on-site maintenance services, we will organize a team of technical experts who can provide on-site services according to customer needs.

PURCHASE SUPPORT AND SUPPLY GUARANTEE OF SPARE PARTS

The company has a spare parts warehouse and a technical support team to promptly respond to service requests from Party A for spare parts. We can provide comprehensive support services including hardware replacement, spare parts delivery, software upgrades, etc.

EQUIPMENT MAINTENANCE SERVICES AND OTHER NECESSARY TECHNICAL SERVICES

During the warranty period, the user should send trained maintenance personnel to maintain the equipment according to the operation and maintenance manual. If there is a problem with the correct use of the equipment, the company is responsible for replacing the faulty software and hardware free of charge. If the equipment is damaged due to uncontrollable reasons such as earthquakes, fires, floods, lightning strikes, riots, etc., we are responsible for paid repairs, and the user only bears the cost of repair materials. After the warranty period expires, we guarantee to continue providing maintenance for the equipment, and the user will bear the corresponding costs. If you have any usage issues with your device, please feel free to contact us and we will promptly arrange for relevant personnel to assist you in handling them. Thank you very much for using JINDU products.